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We would like to explain how we plan to operate as normally as we possibly can during these unprecedented times.
Safety is our number 1 priority both for customers, staff and the wider community and we have put a number of different measures in place to ensure we are all kept as safe as possible.
We are a purely online ecommerce business we don’t have any bricks and mortar stores so are following closely government guidelines. Staff where they can are working from home and those who need to be in work are practicing strict hygiene and social distancing rules as set out by the Government.
Buying From Us
We have the majority of our products available on standard delivery times so please look at individual products across the site for accurate information, it is shown directly under where you request a price or a sample. We do have a number of products with a slightly longer than usual dispatch time but again this is clearly indicated on the website and we are doing everything we can to reduce these and get back to normal again.
We will send you regular email updates with the status of your order and keep you informed throughout with any important information.
Our fantastic free sample service is operating as normal and we are sending samples in the 1st class post as normal.
Our customer service team is available to answer any questions about your experience, they are working remotely from home but will still deliver the same excellent service you would expect from 247. Please take advantage of the chat facility on the website and please don’t hesitate to email us with any questions, help or advice we are here to do whatever we can.
When your delivery does arrive it will be contactless and our couriers are under instruction to place any orders at your front door before retreating to a safe distance.
As this is a constantly evolving situation things could change quickly but the number 1 priority is the wellbeing of staff and customers so all decisions we make are with this at the forefront of our minds. We will regularly communicate and keep you informed throughout the buying process with us and produce the same excellent products to the exacting standards as we have done for the last 15 years.
In short, business as normal it just may just take us slightly longer to get the blinds to your door as it would normally but we will do it as safely as we possibly can.