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Service rating: Absolutely spot on, wouldnt hesitate to recommend.
Product: Very pleased - these are the third pair of curtains I have had made and I will be ordering more as time goes on.
Fast delivery and competitive price!
I ordered a blind on a Thursday which I wanted for a Saturday delivery but I realised on the Saturday when it didnt arrive that I forgot to check the Fast Track option. I contacted customer care and explained my mistake, admittedly their first email said that they could not change the delivery. I explained that I am never home on Saturdays and as I had notified them of my mistake as soon as I realised could they not change it to a weekday delivery to my place of work. They email back straight away, changed the delivery and unexpectedly reimbursed me for the difference in delivery price. Great service after the initial hiccup and I am now about to order swatches for extra blinds.
All sample orders received before 4:30pm Mon-Fri will be despatched the same day by First Class Post.
We take great pride in the efficiency of our sampling service.
You should receive all your requested samples within 48 hours.
If you don't, please let us know and we'll send them again right away.