Frequently Asked Questions

General

When was the company Founded?
Where are you located?

Measuring

How do I measure for my Blinds?
Do you offer a Measuring and Fitting Service?
What is the difference between Recess and Exact?
What do I do if I measure wrong?

Product

Are the blinds supplied with screws and rawl plugs?

Some product types don’t require screws to fit them but for those that do, unfortunately we don’t supply them as standard. For safety reasons we don’t supply our blinds with screws or rawl plugs, as we don’t know the surface material the blind will be attached to. It is important to use the appropriate materials to attach the blind securely. If you’re unsure, please visit our guide here.

Can I order a Headrail only?
Can I order Vanes for my Vertical Blind only?
How accurate are the images online?
How do i clean my blind?
My blind has arrived with creases, what should I do?

To get your blinds to you in a secure manner we take great care in packaging them up, to limit any damage on route as much as possible. In the case of fabric blinds, particularly Roller Blinds, this can sometimes lead to them arriving with slight creasing of the fabric.

If this is the case, the first thing that we would advise is to hang the blind, where the weight will naturally cause the creases to drop out. We normally find that after several days that the fabric has settled and they look spot on. If this is not the case please do get in touch so we can advise further.

What blinds work in a Bay Window?
Do you supply all components for installation?
What are the differences in Linings?
Can you suggest blinds for me?
What does top/face fixing mean?
Why can't I order a specific size?
What is your guarantee?
Do you have a showroom?
How do I make my blinds child safe?

Service

How can I see what my last order was?
I need more information who do I contact?
What is your returns policy?
What do I do if my product is faulty/damaged?
Can you give me a quote?
How do I order Samples?
What Payment types do you accept?
What do I do if I have seen your products cheaper elsewhere?
Can I make an amendment to my order once it has been placed?

Delivery

Where is my Order?
How long is delivery?
How much does delivery cost?
Where do you deliver?
Who will deliver my order?
Do I need to be in for my delivery?
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